At Sloans, we are committed to providing the best possible service for all clients, and as such, we request that all clients consider the below points in our Salon Etiquette guide. Following these helpful tips will enable the Sloans team to provide an optimum service for each and every client and add a touch of glamour to your day-to-day lives.
Salon Etiquette
Appointments
Confirming your appointment:
All clients are sent an SMS the day prior to their appointment (or for Monday appointments, the SMS is sent out on the Saturday). In receipt of this we ask that you confirm or cancel your appointment by replying either Y, Yes, N, or No. Alternatively you’re welcome to phone or come by the salon to confirm.
Appointment time:
At Sloans, we prefer that all clients arrive on time for their appointment. If you are running more than 15 minutes late, your appointed Sloans’ stylist may deem it necessary to reschedule your appointment as this will impact the time available for subsequent appointments. This may also incur a 50% cancellation fee.
If you are pressed for time, you are encouraged to notify your appointed Sloans’ stylist who will do their best to accommodate your circumstance. If you are busy with work, you’re welcome to make use of the Sloans iPad to access the internet, emails etc. whilst in the salon.
Cancelling your appointment:
We ask that cancellations are made at least 24 hours in advance of your appointment, and are accepted by phone, SMS or by walking into the salon prior to your appointment.
If you have confirmed your appointment (by any of the options above) and then do not arrive at the appointed time, Sloans may deem it necessary to charge a 50% cancellation fee.
Responsibility of children and personal items:
For the safety and comfort of all clients, we ask that children are accompanied by an adult at all times, and for safety reasons, do not play on the salon furniture or stairs.
Please also note that personal items are the responsibility of the client at all times.
Payment methods:
Payment for all services can be made by cash, EFTPOS, Visa and MasterCard.
AMEX is not accepted.