Salon Etiquette
At Sloans of Lane Cove, we are committed to providing the best possible service for all clients, and as such, we request that all clients consider the below points in our Salon Etiquette guide. Following these helpful tips will enable the Sloans team to provide an optimum service for each and every client and add a touch of glamour to your day-to-day lives.
Confirming Your Appointment
Celebrating twenty five years in the Lane Cove locality, Sloans of Lane Cove hair salon is a cornerstone of the North Shore community. It is a social salon where local residents have shared special occasions with their trusted local hairdresser for a quarter of a century, and where some of Australia’s top hairdressers have been appointed hair managers to neighbourhood teens who are now top female execs!
Appointment Times
At Sloans of Lane Cove, we prefer that all clients arrive on time for their appointment. If you are running more than 15 minutes late, your appointed Sloans’ stylist may deem it necessary to reschedule your appointment as this will impact the time available for subsequent appointments. This may also incur a 50% cancellation fee.
If you are pressed for time, you are encouraged to notify your appointed Sloans’ stylist who will do their best to accommodate your circumstance. If you are busy with work, you’re welcome to make use of the Sloans iPad to access the internet, emails etc. whilst in the salon.
Cancelling Your Appointment
We ask that cancellations are made at least 24 hours in advance of your appointment, and are accepted by phone, SMS or by walking into the salon prior to your appointment.
If you have confirmed your appointment (by any of the options above) and then do not arrive at the appointed time, Sloans may deem it necessary to charge a 50% cancellation fee.
Responsibility of Children and Personal Items
We ask that cancellations are made at least 24 hours in advance of your appointment, and are accepted by phone, SMS or by walking into the salon prior to your appointment.
If you have confirmed your appointment (by any of the options above) and then do not arrive at the appointed time, Sloans may deem it necessary to charge a 50% cancellation fee.
Payment Methods
Payment for all services can be made by cash, EFTPOS, Visa and MasterCard. We also provide an option for After Pay, please ask at Reception for details.
AMEX is not accepted.
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