Salon Etiquette
At Sloans of Lane Cove, we are committed to providing the best possible service for all clients, and as such, we request that all clients consider the below points in our Salon Etiquette guide. Following these helpful tips will enable the Sloans team to provide an optimum service for each and every client and add a touch of glamour to your day-to-day lives.
Satisfaction Guarantee
At Sloans, your happiness is our priority. If for any reason you’re not feeling completely confident with your cut or colour once you’ve returned home, we ask that you phone the salon within 7 days of your appointment. This allows us the opportunity to welcome you back quickly and work with you to ensure you love the final result, because we want you to leave not just looking amazing, but feeling amazing too.
Confirming Your Appointment
Celebrating twenty five years in the Lane Cove locality, Sloans of Lane Cove hair salon is a cornerstone of the North Shore community. It is a social salon where local residents have shared special occasions with their trusted local hairdresser for a quarter of a century, and where some of Australia’s top hairdressers have been appointed hair managers to neighbourhood teens who are now top female execs!
Appointment Times
At Sloans of Lane Cove, we prefer that all clients arrive on time for their appointment. If you are running more than 15 minutes late, your appointed Sloans’ stylist may deem it necessary to reschedule your appointment as this will impact the time available for subsequent appointments. This may also incur a 50% cancellation fee.
If you are pressed for time, you are encouraged to notify your appointed Sloans’ stylist who will do their best to accommodate your circumstance. If you are busy with work, you’re welcome to make use of the Sloans iPad to access the internet, emails etc. whilst in the salon.
Cancelling Your Appointment
We ask that cancellations are made at least 24 hours in advance of your appointment, and are accepted by phone, SMS or by walking into the salon prior to your appointment.
If you have confirmed your appointment (by any of the options above) and then do not arrive at the appointed time, Sloans may deem it necessary to charge a 50% cancellation fee.
Responsibility of Children and Personal Items
For the safety and comfort of all clients, we ask that children are accompanied by an adult at all times, and for safety reasons, do not play on the salon furniture or stairs.
Please also note that personal items are the responsibility of the client at all times.
Payment Methods
Payment for all services can be made by cash, EFTPOS, Visa, MasterCard and AMEX. We also provide Pay Later options - please ask at Reception for details.
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