Salon Etiquette

Photography by Nelson Lai

At Sloans of Lane Cove Hair salon and Sloans of North Sydney Hair & Beauty salon, we are committed to providing the best possible service for all clients. We request that all clients consider the below points in our Salon Etiquette guide.

Following these helpful tips will enable the Sloans team to provide an optimum service for each and every client and add a touch of glamour to your day-to-day lives.

Confirming your appointment:

All clients are sent an SMS the day prior to their appointment (or for Monday appointments, the SMS is sent out on the Saturday). In receipt of this we ask that you confirm or cancel your appointment by replying either Y, Yes, N, or No. Alternatively you’re welcome to phone or come by the salon to confirm.

Appointment time:

At Sloans, we prefer that all clients arrive on time for their appointment. If you are running more than 15 minutes late, your appointed Sloans’ stylist may deem it necessary to reschedule your appointment as this will impact the time available for subsequent appointments. This may also incur a 50% cancellation fee.

If you are pressed for time, you are encouraged to notify your appointed Sloans of Lane Cove Hairdresser, or Sloans of North Sydney Hairdresser or Beauty Therapist who will do their best to accommodate your circumstance. If you are busy with work, you’re welcome to make use of the Sloans iPad to access the internet, emails etc. whilst in the salon.

Cancelling your appointment:

We ask that cancellations are made at least 24 hours in advance of your appointment, and are accepted by phone, SMS or by walking into the salon prior to your appointment.

If you have confirmed your appointment (by any of the options above) and then do not arrive at the appointed time, Sloans may deem it necessary to charge a 50% cancellation fee.

Appointment booking methods:

Whilst we can be contacted via email and a number of social media platforms, we prefer all clients to call the salon to make an appointment. This ensures that the optimum booking is made for you, according to your hair type and desired service. We also ask that any changes to existing bookings are made over the phone.

Responsibility of children and personal items:

For the safety and comfort of all clients, we ask that children are accompanied by an adult at all times, and for safety reasons, do not play on the salon furniture or stairs.

Please also note that personal items are the responsibility of the client at all times.

Payment methods:

Payment for all services can be made by cash, EFTPOS, Visa and MasterCard.

AMEX is not accepted.

Post service concerns:

If for any reason, you are concerned with the final result of your cut or colour service or retail purchase, please contact the respective Lane Cove or North Sydney salon within 7 days of your visit. Please ask to speak to Sue or Cherie if calling our Lane Cove Hair Salon, or Jordan if contacting our North Sydney Hair & Beauty salon, and they will do their best to address your individual concerns.